Test enquiries, home-collection requests and report questions flood your WhatsApp. WA CRM captures each as a tracked lead with reminders so bookings rise and patients keep coming back.
The problem
Price and package enquiries don't get followed up and the patient books at another lab.
Collection requests get lost in chats and appointments are missed.
Patients due for a repeat or follow-up test are never reminded.
How WA CRM helps
WA CRM turns your team's WhatsApp into a productive, trackable sales pipeline.
Follow up on every enquiry at the right time so more diagnostic labs leads convert — no deal lost to a forgotten reply.
One-click lead capture from WhatsApp Web means your team spends time selling, not copy-pasting into spreadsheets.
Stages, notes and reminders keep every lead moving forward automatically, so nothing falls through the cracks.
Managers see every rep's pipeline, hot leads and overdue follow-ups on one dashboard — so no money is left on the table.
In practice
FAQ
Yes. Save the request as a lead, add the slot as a note and set a reminder so no collection is missed.
Yes. Set a reminder for the next due date and reach out at the right time to drive repeat business.
Yes. Every enquiry syncs to a shared dashboard so managers see volume, conversions and pending follow-ups.